Our team can be contacted for questions on accounts, payments, promotions, identity verification and how the platform works. For an accurate reply, we recommend giving the email address linked to the profile and clearly describing the problem you ran into. Do not send passwords, security codes or full bank card details.
Customer support
For requests on registration, login, bonuses, games, deposits, withdrawals or the KYC process, write to [email protected]. In your message, include:
- The type of request you are making.
- The date of the operation involved.
- The details needed to identify the account.
Avoid attaching personal documents unless they are requested through an official procedure.
Payments and verification
Questions about pending transactions, financial limits or rejected documents should include a description of the operation and the payment method used. The team may request further details to verify the account holder. Review times depend on the complexity of the case and how complete the information provided is.
Data protection
Requests to access, correct, restrict or delete personal data can be sent to the customer service address. For security reasons, it may be necessary to confirm the requester’s identity before the request is processed. The data provided is used only to handle the request and meet applicable obligations.
Business partnerships
For affiliation proposals, partnerships, advertising or other business collaborations, contact [email protected]. The message should include the project name, the target market, the promotional channels used and a short description of the proposal. Incomplete or irrelevant requests may not receive a reply.